Conflict resolution: turning tension into progress

Disagreements don’t have to derail a team — they can move it forward. This course gives you tools to de-escalate tensions, navigate difficult conversations, and transform conflict into problem-solving. By the end, you’ll know how to turn friction into momentum.

Course Details


 436.25

Course Details


 436.25

What you’ll learn:

  • De-escalate tensions and stay calm during challenging conversations.
  • Navigate disagreements with clarity, empathy, and confidence.
  • Turn conflict into productive dialogue and collaborative problem-solving.
  • Recognize underlying needs and motivations to prevent escalation.
  • Build communication habits that strengthen trust and team stability.
  • Transform friction into momentum that moves the team forward.

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