Refund Policy

Effective Date: December 18, 2025
Last Updated: December 18, 2025

1. Company Information

SERVICIOS QUANTROO SA DE CV

Registration Number: SQU2207215H9

Address: David Alfaro Siqueiros 106, Zona Valle Oriente Norte, San Pedro Garza García, Nuevo León, 66266, Mexico

Phone: + 44 745 814 876

Website: http://pathly.mx/

Email: [email protected]

Note: The company operates in full compliance with Mexican law, including the Ley Federal de Protección de Datos Personales en Posesión de los Particulares (LFPDPPP), as well as regulations governing e-services, online commerce, and intellectual property rights.

2. Introduction

This Refund Policy (hereinafter, “Policy”) outlines the conditions under which users may receive a refund for digital courses, subscriptions, and other educational products purchased through the Website.

SERVICIOS QUANTROO SA DE CV (“we”, “us”, “our”) is committed to:

• Full transparency in processing refund requests;
• Fair evaluation of all requests;
• Compliance with user rights and applicable laws.

Users are strongly advised to review this Policy carefully before making any purchase.

3. Scope

This Policy applies to:

• Individual courses and learning modules;
• Course bundles and collections of educational materials;
• Subscriptions providing access to multiple courses or services;
• One-time or lifetime access offerings;
• Promotional offers, discounts, and special deals;
• Corporate, group, or educational institution purchases.

This Policy defines:

• Refund eligibility;
• Procedures for submitting a request;
• Exceptions, restrictions, and user responsibilities.

4. Refund Eligibility

Refunds may be granted under the following circumstances:

1. Technical Issues:
   
   • Inability to access or use course content due to website errors or format incompatibilities.
   • Materials fail to load, start, or function as advertised.

1. Incorrect or Misleading Information:

1. • Course description, instructor qualifications, or content materially differs from what was advertised at purchase.

1. Duplicate Payments:

1. • Accidental multiple payments for the same course.

1. Cancellation Before Access:

1. • Orders canceled before starting the course or downloading materials.

1. Unauthorized Transactions:

1. • Purchases made without user consent or through fraudulent means.

1. User Errors:

1. • In limited cases, refund requests due to accidental payments or mistaken orders may be considered on a case-by-case basis.

5. Refund Request Deadlines

• Requests must be submitted within 14 calendar days from the purchase date.
• For subscriptions, refunds are only applicable for unused future periods after cancellation; previously paid periods are non-refundable.
• Late requests will only be considered in exceptional circumstances.

6. How to Submit a Refund Request

1. Contact customer support at: [insert email]
2. Include the following information:
   
   • Order number;
   • Purchase date;
   • Payment method;
   • Detailed reason for the refund.

1. Attach supporting evidence if applicable, such as screenshots, error messages, or correspondence with instructors or support.
2. We will acknowledge receipt of your request within 48 hours.

7. Review and Decision Process

• Each request is carefully reviewed by our team; additional information may be requested.
• Decisions are typically communicated within 7–10 business days.
• Approved refunds will be processed to the original payment method.
• Partial refunds may be issued for partially used courses or services.

8. Non-Refundable Cases

Refunds will not be issued if:

• The course is completed more than 20% or materials are extensively used.
• The request is solely due to a change of mind after substantial use.
• Purchases were made using promo codes or gift cards, unless otherwise stated.
• Users violate the Terms of Use or abuse the platform.
• Requests are submitted after the refund eligibility period.

9. Special Considerations

• Subscriptions: Refunds cover only unused future periods; past periods are non-refundable. Cancellations should be made before the next billing cycle.
• Third-Party Purchases: Courses purchased via Apple App Store, Google Play, or other external platforms are subject to their refund policies.
• Corporate and Group Purchases: Refund conditions may differ and be governed by separate agreements.
• Promotions and Discounts: Refund amounts reflect the actual paid price, accounting for any discounts.

10. Processing and Timelines

• Refunds are processed to the original payment method (credit/debit card, PayPal, or other gateways).
• Processing times vary by financial institutions and payment providers and may take up to 14 business days after approval.
• The company is not responsible for delays caused by banks or third-party processors.

11. Impact on User Accounts

• Access to refunded courses or content will be revoked immediately.
• Any certificates or achievements earned may be invalidated.
• Users submitting multiple or abusive refund requests may have future purchases restricted.

12. Tax Implications and Documentation

• Refunds may affect personal or corporate tax records.
• Users are responsible for maintaining documentation related to purchases and refunds.
• Consulting a tax advisor is recommended for questions regarding local tax treatment.

13. Abuse and Fraud

• Requests made to obtain an undue advantage are considered fraudulent.
• The company reserves the right to block accounts and report abuse to regulatory authorities.

14. Dispute Resolution

• We aim to resolve refund issues amicably and promptly via support.
• If unresolved, disputes may be escalated to independent arbitration or regulatory bodies as appropriate.

15. Policy Updates

• This Policy may be updated periodically due to legal changes or operational improvements.
• Significant updates will be communicated via email and notices on the Website.
• Continued use of the Website after updates constitutes acceptance of the revised Policy.

16. Contact Information

For inquiries or refund requests:
SERVICIOS QUANTROO SA DE CV

Marco Asael Toraya Partida

📍 David Alfaro Siqueiros 106, Zona Valle Oriente Norte, San Pedro Garza García, Nuevo León, 66266, Mexico

Email: [email protected]

17. User Recommendations

• Review course descriptions and terms carefully before purchasing.
• Use accurate and secure payment methods.
• Keep order confirmations and correspondence.
• Contact support immediately if you encounter issues accessing purchased content.